In support of those in the jewelry industry, we manufacture and sell directly to our authorized retailers. We do not sell directly to the public. Please use our Store Locator to find one of our authorized retail partners near you.
The following applies to our retailer partners
We are open Monday through Friday 8:00am to 4:30pm EST.
Phone: (401) 438-7070
Customer Service: (800) 556-7092
Credit Department: (800) 788-7092
Fax: (401) 438-0455
How To Order
There are three ways to order with Carla: Online, Phone, or with a Sales Representative. Login or Sign up as a retailer on our website to gain access to pricing information and display selections or give us a call (800) 556-7092 to place an order with our Customer Service Dept.
In Stock Items
We manufacture to inventory so most of what you see is in stock and ready to ship within 2-3 business days.
Our Buy With Confidence Program
This program was designed for retailers that want to limit their risk with slow selling product. Choose from our 300 best selling items to build an assortment that turn in your store. If something does not work for you, that item can be sent back and exchanged for an item of similar value. Our goal is to keep your inventory turning and looking fresh at all times. If you would like to view this program select “Buy With Confidence” in our jewelry filter under “Category” or, to learn more, call our customer service department (800) 556-7092
Same Day Shipping
Same day shipping is available to all customers who order an in-stock item before 2:00 EST. When calling, please mention same day shipping. Shipping costs do vary and apply to all purchases.
Half Pairs are available
We do sell half pairs and do not require a minimum order. We understand what it is like to want to provide for your customers.
We include a 30-Day Return policy for every purchase that is made. Within that 30-Day period, the item may be returned for full credit. That does not include shipping costs. We issue merchandise credit only, no cash refunds. Any returns after 30 days require a return authorization number and are subject to a 10% restocking fee. Please call customer service for more information. (800) 556-7092
All merchandise we produce is guaranteed to be free from manufacturing defects at the time of shipment. If at any time your quality jewelry shows signs of manufacturing defects, it will be repaired or replaced at no charge. If an item is no longer manufactured we will replace that item with one of a similar look or value. All items bear the Carla or Nancy B trademark and stamp of quality. Each piece is stamped with the applicable quality, i.e. 14KT or 14KT Gold-filled.
With proper care your Carla merchandise should last a lifetime.
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